Policies

Terms of service

1. comply with any further requirements that the Accommodation Provider may have. This may include (but not be limited to) the provision of character references and/or guarantor information. This information can also be required by the Accommodation Provider before accepting the Booking Request, in such cases the User will be informed that such information will be required; and
2. stay in the relevant Accommodation throughout the Term, comply with the Tenancy Agreement, and to make, promptly and in full, all payments to My Room Abroad and/ or to the Accommodation Provider as may be required by these Terms of Service or the Tenancy Agreement, as the case may be.

1. - By the 10th or the 25th of the month depending on the Users’ rent due date: a reminder will be sent by My Room Abroad to the User.
2. By the 15th or the last day of the month depending on the Users’ rent due date: The Accommodation Provider shall be notified and will be responsible for taking the necessary actions with late paying Users in accordance to their Tenancy Agreement.

1. after a booking has been made and a Tenancy Agreement has been entered into in accordance with clause 10.1 and/or the User moved into the Accommodation, it cannot be cancelled except pursuant to the termination provisions contained in such Tenancy Agreement.
2. Cancellation Policy: Flexible: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rent Payment if the User notifies My Room Abroad that he wishes to cancel:
1. less than 15 days prior to the Contract Start Date, no refund will be due in respect of the 1st Rent Payment (and the booking will be cancelled);
2. between 15 days and 30 days prior to the Contract Start Date, My Room Abroad will refund 50% of the 1st Rent Payment (and the booking will be cancelled); and,
3. more than 30 days prior to the Contract Start Date, My Room Abroad will refund 100% of the 1st Rent Payment (and the booking will be cancelled).
With respect to clause 12.3(b)(i), the Accommodation Provider shall, in case of cancellation, receive the balance of the 1st Rental Payment after the My Room Abroad Commission has been deducted and with respect to clause 12.3(b)(ii), the Accommodation Provider shall, in case of cancellation, receive 50% of the 1st Rental Payment after My Room Abroad’s Commission has been deducted.
3. Cancellation Policy: Moderate: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rental Payment if the User notifies My Room Abroad that he wishes to cancel:
1. less than 30 days prior to the Contract Start Date, no refund will be due in respect of the 1st Rental Payment (and the booking will be cancelled);
2. between 30 days and 60 days prior to the Contract Start Date, My Room Abroad will refund 50% of the 1st Rental Payment (and the booking will be cancelled); and
3. more than 60 days prior to the Contract Start Date, My Room Abroad will refund 100% of the 1st Rental Payment (and the booking will be cancelled).
With respect to clause 12.3.(c)(i), the Accommodation Provider shall, in case of cancellation, receive the 1st Rental Payment that is left after the My Room Abroad Commission has been deducted and with respect to clause 12.3.(c)(ii), the Accommodation Provider shall, in case of cancellation, receive 50% of the 1st Rental Payment that is left after My Room Abroad’s Commission has been deducted.
4. Cancellation Policy: Strict: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rental Payment if the User notifies My Room Abroad that it wishes to cancel:
1. less than 30 days prior to the Contract Start Date, no refund will be due in respect of the 1st Rental Payment (and the booking will be cancelled);
2. between 30 days and 90 days prior to the Contract Start Date, My Room Abroad will refund 50% of the 1st Rental Payment (and the booking will be cancelled); and
3. more than 90 days prior to the Contract Start Date, My Room Abroad will refund 100% of the 1st Rental Payment (and the booking will be cancelled).
With respect to clause 12.3.(d)(i), the Accommodation Provider shall, in case of cancellation, receive the 1st Rental Payment that is left after the My Room Abroad commission has been deducted and with respect to clause 12.3.(d)(ii), the Accommodation Provider shall, in case of cancellation, receive 50% of the 1st Rental Payment that is left after the My Room Abroad’s Commission has been deducted.
5. Cancellation Policy: Non-refundable: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rental Payment if the User notifies My Room Abroad that it wishes to cancel no refund will be due in respect of the 1st Rental Payment (and the booking will be cancelled).
With respect to clause 12.3.(e), the Accommodation Provider shall, in case of cancellation, receive the 1st Rental Payment that is left after the My Room Abroad’s Commission has been deducted.

1. obtaining the User’s full name, phone number, and country of residence. However, My Room Abroad does not conduct checks on the immigration status of Users as part of these background checks and Accommodation Providers are advised to undertake whatever checks as to the immigration status of any User are required in the country that the Accommodation is located in;
2. obtaining additional information about the User purpose of stay, for example, whether the User is a student or a worker and, on an optional basis, what university or company the User will be attending.

1. following the Move In Date, if a User permanently ceases to occupy Accommodation that has been booked through My Room Abroad, then the Accommodation Provider authorises My Room Abroad (subject to these Terms of Service) to, and My Room Abroad shall, immediately re-book the Accommodation (for a period equal to or longer than the remainder of the Term);
2. provided that the Accommodation Provider has complied with the remainder of this clause 13, until the earlier of such time as My Room Abroad re-lets the Accommodation or the expiry of the Term, My Room Abroad shall pay to the Accommodation Provider (as the Accommodation Provider’s sole remedy for My Room Abroad being unable to re-let the Accommodation) an amount equivalent to the daily rent (after the exhaustion of any credit held by the Accommodation Provider relating to the 1st Rental Payment, advance rent and/or deposit) that from time to time falls due to the Accommodation Provider under the Tenancy Agreement; and
3. My Room Abroad shall have sole discretion to re-let the Accommodation to such person and with such a discount to the current rent as My Room Abroad considers reasonable and commercially appropriate to obtain a prompt re-letting of the Accommodation for the remainder of the Term. However, if My Room Abroad re-lets the Accommodation with a discount to:” the monthly rent of in excess of five percent of the rent paid by the previous User, then My Room Abroad shall continue to pay the excess only (in accordance with clause 13.3) for the remainder of the Term.

1. re-lets the Accommodation without using My Room Abroad;
2. otherwise hinders or fails to facilitate the re-letting of the Accommodation by My Room Abroad (including by keeping the Accommodation in the condition considered in clauses 13.6(h) (v) to (vii) below);
3. receives payment of the rent by the User’s guarantor under the Tenancy Agreement; or
4. fails to notify My Room Abroad when the Accommodation has been re-let, then no sum shall be payable to the Accommodation Provider under clause 13.2(b) or (c).

1. in respect of any 1st Rental Payment, advance rent and/ or deposit that the Accommodation Provider collected or any initial rental payment that the Accommodation Provider failed to collect at the start of the Tenancy Agreement;
2. as a result of any agreement between the Accommodation Provider and the User for the User to pay less rent or to cease or suspend paying rent as set out in the listing for the Accommodation;
3. as a result of the User moving to another accommodation of the Accommodation Provider (or of any person or entity directly or indirectly connected to the Accommodation Provider) during the Term;
4. unless the Accommodation Provider notifies My Room Abroad in writing at hello@myroomabroad.com of the User ceasing to occupy the Accommodation and to pay rent within 14 days of such event occurring;
5. unless the Accommodation Provider has first demanded in writing (which may include (but not be limited to) by email) payment of the relevant rent from the User and such rent remains outstanding more than seven days after the date that such demand was delivered to the User;
6. in respect of:
1. insurance premia, outgoings or utilities charges payable by the Accommodation Provider;
2. any sums that the Accommodation Provider is itself obliged to pay as rent or service charge to a superior Accommodation Provider or management company;
3. mortgage premia, interest, fees, or penalties payable by the Accommodation Provider to the Accommodation Provider’s funders; or
4. any rent that is agreed in a Tenancy Agreement that is in excess of the rent set out in the listing of the Accommodation;
7. in respect of unpaid service charges, outgoings, fees, utilities charges, fines payable by the User under the Tenancy Agreement or the cost of any dilapidations or Accommodation repairs required by the Accommodation Provider at the termination or conclusion of any Tenancy Agreement;
8. if the User ceases to occupy the Accommodation or cancels or terminates a Booking or Tenancy Agreement as a result of:
1. the Accommodation Provider being in breach of these Terms of Service or the Tenancy Agreement;
2. the Accommodation Provider providing incorrect or misleading information about the Accommodation, or otherwise misrepresenting the Accommodation, to the User (whether through www.myroomabroad.com or otherwise) prior to the start of the Tenancy Agreement;
3. the User cancelling the booking in accordance with the cancellation policy set out in these Terms of Service;
4. the original booking having been accepted by the Accommodation Provider by mistake or in error (and such mistake or error not being communicated in writing on our hello@myroomabroad.com);
5. the Accommodation not being available for occupancy by, or being inaccessible to, the User;
6. the Accommodation being: (i) in an unsafe or uninhabitable condition; or (ii) being in such a state of disrepair as to hinder the User’s use of the Accommodation; or (iii) due to any circumstance not within a party’s reasonable control
7. the Accommodation Provider failing to remedy any defect in the Accommodation, or maintenance issue, that arises during the Term in such a manner as to hinder the User’s enjoyment of the Accommodation;
8. the Accommodation Provider encouraging, persuading, coercing or otherwise procuring the User to do so;
9. any joint action, arrangement or agreement with the Accommodation Provider that was made or entered into with the intent of enabling the Accommodation Provider to benefit, unjustly, from the payment provisions in clause 13.2(b) and (c); or
10. if the User ceases to occupy the Accommodation, or cancels or terminates a booking or Tenancy Agreement, where the User has complained to My Room Abroad, within 24 hours of the start of the Move In Date, regarding the condition of the Accommodation.
11. the Tenancy Agreement comprises any clauses in disrespect of the local laws and regulations

1. accordingly, this clause 13 does not excuse the User from performing its obligations under these terms or any Tenancy Agreement entered into with the Accommodation Provider, and the User shall reimburse My Room Abroad for any and all sums paid by My Room Abroad to an Accommodation Provider under or in connection with this clause 13 as a result of the User ceasing to (or purporting to cease to) permanently occupy any Accommodation during the Term;
2. if My Room Abroad makes any payments, or payment is demanded from My Room Abroad under this clause 13, the User shall pay to My Room Abroad immediately on written demand by My Room Abroad an amount (in the corresponding currency) equal to the full amount of such demand; and
3. a certificate of My Room Abroad as to the amount of any such payment shall be conclusive evidence (except in the case of fraud) that such payment was made by or demanded from My Room Abroad and is accordingly payable in accordance with this clause 13 by the User. All payments by the User are to be made to My Room Abroad without any deduction, set off or withholding whatsoever.

1. attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardize the correct functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Website;
2. attempt to gain access to secured portions of the Website to which you do not possess access rights;
3. impersonate any other person while using the Services or Website;
4. conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;
5. resell or export the software associated with the Website;
6. use the Website to generate unsolicited advertisements or spam; or
7. use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website.

1. the right to refuse or withdraw your access to the Website in accordance with applicable laws for any reason at any time (with or without notice) if in My Room Abroad’s sole and absolute discretion you violate or breach any of these Terms of Service;
2. the right to suspend, amend or disable your profile without giving you notice or any reason;
3. the right to amend or update the Website, fees, billing methods or these Terms of Service from time to time; and
4. the right to report you to the police or other judicial body if My Room Abroad believes in its sole and absolute discretion that your conduct (whether in using the Website, our Services or otherwise) is unlawful.

1. loss of profits, business or revenue;
2. loss or corruption of data, information or software;
3. loss of business opportunity;
4. loss of anticipated savings;
5. loss of goodwill; or
6. any indirect or consequential loss, arising out of or in connection with the Services and/or Website or these Terms of Service, and whether or not advised of the possibility of damage.